How To Obtain Status On An Existing Ticket

Customers should call the Mosaic NetworX 24x7 support center 866-724-2605 for trouble ticket issues.

Each trouble ticket is prioritized per the resolution guidelines outlined below.

The Mosaic NOC technician will provide the customer with trouble ticket status; every attempt will be made to contact the customer within the specified timeline objectives/goals

Priority-Table_.png

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