To report service issues please contact our Network Operations Center (NOC):
866.724.2605 or email@example.com
When contacting the NOC, please be prepared to provide the following information:
- Company Name
- Local contact name, telephone number and access hours
- Physical address of the Trouble being reported
- Mosaic NetworX Circuit/Service ID and/or DID number
- Customer should also be able to identify the type of services
- Description of the problem occurring including date and time
- Has power, equipment and trunking been checked?
- If reporting a circuit related issue, is the circuit released for testing?